WHERE ARE MY TICKETS?
Your Mobile Delivery passes will be emailed to the address you provided. You will receive an individual email for each pass with your ticket attached. Mobile Delivery passes can be opened from your mobile device. Please bring the pass on your mobile device to the event for entry. These can also be printed in advance.
QUESTIONS ABOUT AN ORDER ALREADY PLACED?
If you’ve already purchased tickets and need to change your shipping address, want to know the status of your order, look up your order history, or have a general question about your order, please contact our official ticket provider Front Gate Tickets or call 888-512-SHOW (7469)
WHAT DOES VIP INCLUDE?
VIP details are available on our ticketing page.
IS IT OKAY TO BUY FROM A THIRD PARTY?
Only tickets purchased through The Western ticket website (Front Gate Tickets) are guaranteed to be authentic. If you want 100% confidence in your ticket purchase, you should only purchase your tickets through the link on our tickets page.
Please be aware:
We are not responsible for any counterfeit tickets. For your own protection, please do not purchase tickets from any source other than thewesternfestival.com or your most trusted friends and family.
VIP wristbands will be distributed on the Friday night Campfire Jam. If VIP attendees do not show up on Friday night, they can collect their VIP wristband at Will Call on Saturday. GA will be all Mobile Delivery.
Removing a wristband automatically voids it (unless by accident or for safety reasons, in which case you need to get a replacement wristband from a customer service booth at the festival – this will require you to prove your purchase information). Festival Security will check every wristband to assure it has not been removed or passed between multiple people.
WHERE AND WHEN DOES THE WESTERN TAKE PLACE?
The Campfire Jam (VIP) will take place Friday, April 12 at Luckenbach.
The Western Festival will take place Saturday, April 13 also at Luckenbach.
GPS address: 412 Luckenbach Town Loop Fredericksburg, Texas 78624
WHAT CAN I BRING?
To make sure you have everything you’ll need while attending the festival, please feel free to bring the following items with you:
Blankets, sheets, and towels
Small purses, totes, and drawstrings must be under 14″ x 11″ x 5″ and have no more than one pocket or opening
Small hydration packs are allowed but must be emptied and have no more than two pockets in addition to the one holder for the bladder
Empty water bottle (free, filtered water will be provided via Hydration Stations)
1 sealed bottle of water
Selfie sticks are allowed, but must expand to no longer than 40″ in length and must be made of light material (light metal, rubber, plastic). All selfie sticks are subject to festival staff discretion and may or may not be allowed
REMEMBER: All patrons and belongings are subject to search and prohibited items will be removed at the discretion of the front gate and security staff
WHAT SHOULD I LEAVE AT HOME?
We make every effort to provide an environment where all travelers can fully enjoy their time at The Western. With that in mind, kindly leave these items at home:
Large backpacks, purses, or any bag over 14″ x 11″ x 5″ in size and has more than one pocket or opening will not be allowed
Food and drink
Alcohol Illegal substances of any kind
Lawn chairs or picnic baskets (This is for the safety of our patrons. Benches will be on site, and ADA seating will be available. Upon arrival, ADA patrons can request accommodations at the Info Booth on site)
Pets (Service dogs will be permitted)
Glass containers and metal aerosol cans, including sunscreen in aerosol cans
Scooters or personal motorized vehicles
Detachable lens cameras
Recording devices of any kind including professional recording equipment, GoPros, audio recording equipment, and video recording equipment
No unauthorized vendors will be permitted
No solicitations, handbills, sampling, giveaways, etc. Remote-controlled vehicles or aircrafts, including drones
REMEMBER: All patrons and their belongings are subject to search and prohibited items will be removed at the discretion of the security staff. These items are subject to change at any time and at the discretion of the security staff.
HOW DOES PARKING WORK FOR THE WESTERN 2019?
Information will be provided closer to the festival
DO YOU ALLOW RE-ENTRY?
WHAT TIMES DO THE GATES OPEN EACH DAY?
Gate times will be shared closer to the festival.
CAN WE TRAVEL TO THE WESTERN IN OUR RV??
Not at this time. RV’s will not be allowed to park on festival grounds or parking lots.
IS THIS EVENT FAMILY-FRIENDLY?
We are certainly a family friendly event and welcome guests of all ages. Children under 6 will be admitted for free with adult admission.
CAN I BRING A STROLLER FOR MY CHILDREN?
Yes, strollers are permitted. Wagons will not be allowed on the festival grounds.
IS SMOKING ALLOWED AT THE WESTERN?
Smoking (including e-cigarettes) on festival grounds will only be permitted at the designated smoking area. There will be signage and it will be sectioned off.
WHERE IS THE LOST AND FOUND LOCATED AT THE FESTIVAL?
Lost and found location will be shared closer to the festival.